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FAQ

Q. Where are our garments designed and manufactured?
A. Where possible our collections are manufactured and produced in Australia, to ensure quality and fit is of the highest standard. Where possible we also like to support local companies.
 
Q. What materials are your garments made of?
A. Our garments are made from premium quality Italian fabrics.
 
Q. How do you print your fabrics?
A. We use a process of sublimation to print the fabrics that we use for our cycling garments. Our T-shirts are screen-printed and digitally printed right here in Brisbane.
 
Q. What sizes do you offer?
A. We stock a range of sizes from small up to 3XL, with our key focus being on the plus sizes. Our collections are designed to be flattering and make women look and feel good about themselves. We pride ourselves on providing a garment for everybody. If the demand is there we will look at stocking larger sizes. Our sizes are different to other cycling brands as we cater to real sizes. It is important that you check the size guide when ordering your clothing.

Delivery

Q. Where do you deliver?
A. At the moment we deliver Australia Wide. We are currently trialling postage to United States.

Q. How much do you charge for delivery?
A. When you spend $200 or more at Birds on Bikes, we will express post your order to you for free. When your order is less than $200, your order will be sent by regular post for free or you can choose to pay for express postage.

Q. When will I receive my order?
A. We carry all stock and sizes that you see on the website. If your size does not come up, or is out of stock please email us with a request.

Q. Do I get a tracking number?
A. Once goods are dispatched we will send you a tracking number so you can trace your order.

Q. What if my order is lost or damaged in transit?
A. Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damaged goods, or to report that a parcel has not arrived.