Shipping Policy
Shipping Policy
At Birds on Bikes, every order is packed with care from our workroom in Brisbane, Australia.
We are a small Australian-made business, and many of our garments are made, finished or packed in-house. We always aim to get your order on its way as quickly as possible.
Order Processing Times
Orders are usually packed and dispatched within 2–5 business days, depending on stock availability and production workload.
During busy periods, new product releases, sales or made-to-order production runs, dispatch may take a little longer. If there is a significant delay with your order, we will contact you by email.
Australian Shipping
We ship Australia-wide using Australia Post or another trusted delivery service.
Shipping options and costs are shown at checkout.
Free Shipping
We offer free standard shipping on Australian orders over $250.
Orders under $250 will have shipping calculated at checkout.
Express Shipping
Express shipping may be available at checkout.
Please note that express shipping speeds up the postal delivery service once your order has been dispatched, but it does not necessarily shorten the time needed to prepare or make your order.
New Zealand Shipping
We ship to New Zealand.
Shipping rates are calculated at checkout. Please note that New Zealand orders are charged in NZD where applicable, and delivery times may vary depending on postal services, customs and local delivery conditions.
Any customs duties, taxes or import charges are the responsibility of the customer.
International Shipping
At this stage, we primarily ship within Australia and New Zealand.
If you are outside Australia or New Zealand and would like to place an order, please contact us and we will let you know what options are available.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Please allow time for tracking information to update after your parcel has been collected or lodged.
Delivery Times
Delivery times vary depending on your location and the shipping method selected.
As a general guide:
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Australian metro areas: usually 2–7 business days after dispatch
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Regional and remote Australian areas: may take longer
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New Zealand: delivery times vary depending on customs and local postal services
These timeframes are estimates only. Delays can occur due to weather events, public holidays, postal network delays or circumstances outside our control.
Incorrect Shipping Details
Please check your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address.
If an order has already been sent to the address provided, we may not be able to redirect it.
Lost or Delayed Parcels
If your parcel appears to be delayed or missing, please contact us and we will help you follow it up with the delivery provider.
Once an order has been handed over to the postal or courier service, delivery times and delays are outside our direct control, but we will always do our best to help.
Pick Up
Local pick up may be available by arrangement from our Brisbane workroom.
Please contact us before placing your order if you would like to arrange pick up.
Questions
If you have any questions about shipping or delivery, please contact us at:
