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Ordering & Shipping


Here at our headquarters in sunny Brisbane, Queensland, we work diligently to make sure that all orders are fulfilled quickly and with precision. However, as we receive a high number of orders daily, it can take up to two business days for your order to be dispatched. Unfortunately, once the order has been sent off, we can't accept any cancellations or modifications, as this could come with additional charges.

Import duty or sales tax within your own country is your responsibility

PLEASE NOTE:  Shipping costs are NON-REFUNDABLE.


We utilise Australia Post for our Postage.

Australia (between major metro areas)

Australia Post Regular: 3-7 Business Days

Australia Post Express: 1-3 Business Days

New Zealand (between major metro areas)

Australia Post Regular: 8-12 Business Days

Australia Post Express: 4-8 Business Days

USA & International (between major metro areas)

Australia Post Regular: 6-10 Business Days

Australia Post Express: 3-7 Business Days

Please note we are not liable for any delays or damages once your parcel has been dispatched however, we do include transit protection included in cost of goods.

Transit protection included in the event of lost, stolen or damaged parcels. Solutions are determined on a case-by-case basis in accordance with our own transit protection terms. Please get in touch ASAP if any of these situations apply to you.


FREE Regular Shipping over $200

Regular Shipping under $200: $9

Upgrade to Express: $14


FREE Regular Shipping over $200

Regular Shipping under $200: $12  

Upgrade to Express: $24


FREE Regular Shipping over $200

Regular Shipping under $200: $12

Upgrade to Express: $24

Birds on Bikes is currently unable ship to the following countries at this time: If you would like to order from us please get in touch and we will see what we can do.

Afghanistan, Belarus, Bermuda, Central African Republic, Congo - Kinshasa, Democratic People’s Republic of Korea, Dominican Republic, French Polynesia, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Oman, Palestinian Territories, Portugal, Puerto Rico, Russia, Somalia, South Sudan, Sudan, Syria, Turkey, Ukraine, United Kingdom, Yemen, Yugoslavia, Zimbabwe. 


If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery timeframes on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at

Please note pre-order time frames are a delivery estimate only and are subject to change. Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.


Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.


Overseas Taxes, Duties and/or Tariffs may be payable by you, the customer, dependant on your country.

New Zealand - You can spend up to $1,000 NZD and not incur any duty on your order.

United States - You can spend up to $800 USD and not incur any duty on your order.

European Union - Your local government will generally apply GST/VAT upon arrival. This varies per country so check your local regulations. PLEASE NOTE: As of July 1st 2021, the EU has removed the 22 Euro de minimis limit. This means that your order will be subject to VAT upon arrival. Unfortunately, Birds on Bikes cannot pre-pay these taxes on your behalf.

Please contact your local customs office for more information and estimates. For more information, please go to the International Local Government Duties Terms & Conditions section on our Shipping page.

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control, and we cannot prepay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

If you choose to refuse a shipment or a parcel is returned to sender, Birds on Bikes Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees associated.