Returns & Refund Policy

At Birds on Bikes, we want you to love your cycling clothing and feel comfortable and confident every time you ride.

We understand that finding the perfect fit when shopping online isn't always easy. That's why we offer a 30-Day Happiness Guarantee on eligible items.

Please read our returns and refunds policy before making a purchase.

1. Our 30-Day Happiness Guarantee

We accept returns and exchanges on eligible Birds on Bikes products within 30 days of receiving your order.

For change-of-mind returns, including incorrect size or fit, items must:

• Be unworn, unwashed and unused, except for careful fitting.

• Be in their original, resaleable condition.

• Have all original tags attached.

• Be free from makeup, deodorant, perfume, pet hair, odours, marks or damage.

• Be accompanied by proof of purchase.

We reserve the right to decline change-of-mind returns that do not meet these conditions.

Our 30-day return policy is offered in addition to your rights under Australian Consumer Law.

2. Trying On Padded Cycling Pants — Important Hygiene Requirements

You must wear clean underwear when trying on all padded cycling garments.

This includes:

• Padded cycling shorts and knicks

• Three-quarter and Capri cycling pants

• Full-length padded cycling tights

• Padded cycling bibs

• Padded cycling underwear, including Urban Unders

We understand that padded cycling garments are generally worn without underwear when riding. However, underwear must be worn when trying on garments to ensure they remain hygienic for resale.

Items tried on without underwear, worn for cycling, washed or returned in an unhygienic condition cannot be returned or exchanged for change of mind.

These hygiene requirements do not restrict your rights under Australian Consumer Law.

3. Made-to-Order and Custom-Made Garments

Regular Made-to-Order Garments

Many Birds on Bikes garments are made to order in our Brisbane studio.

Our regular made-to-order products are eligible for returns and exchanges under our standard 30-day policy, provided they meet our return conditions.

Being made to order does not automatically exclude a regular Birds on Bikes garment from change-of-mind returns.

Custom-Made Garments

Garments specifically customised, altered or made to an individual's measurements or specifications cannot be returned or exchanged for change of mind.

This does not affect your rights if a product is faulty, incorrectly supplied or does not meet applicable consumer guarantees.

4. Exchanges

If your cycling clothing doesn't fit quite right, we're happy to help you find a better size or style.

Exchanges are subject to product availability and the garment meeting our return conditions.

As a small Australian manufacturer, some sizes, colours or styles may need to be made to order. We will advise you of any production time before arranging your exchange.

For change-of-mind exchanges, customers are responsible for return postage. Any additional shipping charges will be communicated before the exchange is arranged.

5. Sale and Clearance Items

Sale and clearance items are not automatically eligible for change-of-mind returns.

If you wish to return a discounted item, please contact us first. We may offer a refund, exchange or store credit at our discretion, provided the item meets our return conditions.

All sale and clearance items remain covered by Australian Consumer Law, including your rights if an item is faulty, incorrect or not as described.

6. How to Request a Return

To request a return or exchange, please contact us within 30 days of receiving your order.

Email: returns@birdsonbikes.com.au

Please include:

• Your full name

• Your order number

• The item you wish to return

• Whether you are requesting a refund or exchange

• The reason for your return

We will review your request and provide return instructions.

Please contact us before posting your items back.

7. Return Postage

For change-of-mind returns and exchanges, customers are responsible for return postage costs.

We recommend using a tracked postal service and keeping your lodgement receipt until your return has been processed.

Original delivery charges are not refundable for change-of-mind returns.

If your item is faulty, incorrect or does not meet consumer guarantees, we will arrange an appropriate remedy, including reimbursement of reasonable return postage costs where required by Australian Consumer Law.

8. Refunds

Once your returned item has been received and inspected, we will advise whether your change-of-mind return has been approved.

Approved refunds will be processed to the original payment method.

Please allow additional time for your bank, card provider or payment service to process the transaction.

For change-of-mind returns, refunds cover the purchase price of eligible returned items, excluding original shipping charges.

Refunds for products that do not meet consumer guarantees will be handled in accordance with Australian Consumer Law.

9. Faulty, Damaged or Incorrect Items

We take pride in the quality of our Australian-made cycling clothing. However, if something isn't right, please let us know.

If you receive a faulty, damaged, incorrect or misdescribed item, contact us at returns@birdsonbikes.com.au with your order number, a description of the issue and photographs where possible.

We will assess the issue and work with you to arrange an appropriate remedy under Australian Consumer Law.

Depending on the circumstances, this may include repair, replacement, refund or another remedy.

Your statutory rights are not limited to 30 days from delivery and do not depend on the item being unworn or having its original tags attached.

10. International Returns

We accept eligible change-of-mind returns and exchanges from international customers, including New Zealand, within 30 days of delivery.

International customers are responsible for return postage costs for change-of-mind returns.

We recommend using a tracked postal service.

For faulty or incorrect items, we will work with you to provide an appropriate remedy in accordance with applicable consumer laws.

11. Return Address

Please send approved returns to:

Birds on Bikes
Shop 15, Annerley Arcade
478 Ipswich Road
Annerley QLD 4103
Australia

Please contact us before returning an item.

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

13. Contact Us

If you have any questions about our returns and refunds policy, please get in touch.

Birds on Bikes
Email: returns@birdsonbikes.com.au
General enquiries: hello@birdsonbikes.com.au

We're a small, independent Australian business, and we're always happy to help you find cycling clothing that feels just right.