Shipping & Delivery Policy

At Birds on Bikes, we take pride in making comfortable, quality cycling clothing for women, right here in Brisbane, Australia.

We're a small, independent business, and many of our garments are carefully made to order rather than mass-produced.

We want you to know exactly what to expect when placing your order, from production through to delivery.

1. Made-to-Order & Ready-to-Ship Products

Many Birds on Bikes garments are made to order in our Brisbane studio.

Made to Order

If your selected garment is made to order, it will need to be manufactured before it can be dispatched.

Production times can vary depending on our current workload, fabric availability and the number of garments in your order.

Any estimated production timeframe displayed on the product page is an estimate, not a guaranteed dispatch date.

If an unexpected delay affects your order, we'll contact you with an update and discuss the available options.

Ready to Ship

If your items are already in stock and ready to ship, we'll prepare them for dispatch as soon as possible.

If your order contains both ready-to-ship and made-to-order items, we'll generally dispatch everything together once your order is complete.

If you require items sooner, please contact us to discuss available options.

2. Australian Shipping

We ship throughout Australia using Australia Post.

Available shipping methods and their costs are displayed at checkout before you complete your purchase.

Where available, you may select standard or express delivery.

Please note: Express Post speeds up delivery after dispatch. It does not shorten the time required to manufacture a made-to-order garment.

Once your order has been dispatched, delivery times depend on Australia Post, your location and any disruptions to the postal network.

3. Production Times vs Delivery Times

Because some garments are made especially for you, it's important to understand the difference between production and delivery.

Production time: The time required to cut, sew, finish and prepare your garments.

Delivery time: The time Australia Post takes to deliver your parcel after it has been dispatched.

The estimated arrival of your order depends on both stages.

If you need cycling clothing for an upcoming holiday, cycling event or special occasion, please contact us before ordering so we can advise whether your timeframe is achievable.

4. Order Confirmation & Tracking

Once you complete your purchase, you'll receive an order confirmation email.

If you've ordered made-to-order garments, you'll also receive information about our production process.

When your order is dispatched, we'll email you a shipping confirmation containing tracking details where tracking is available.

Tracking updates may take some time to appear after your parcel has been lodged with the carrier.

5. Express Shipping

Express shipping is available for eligible orders and delivery destinations.

Selecting Express Post does not mean your order will be manufactured ahead of other orders.

If you require urgent production, please contact us before placing your order. We'll let you know whether we can accommodate your request.

Express delivery estimates apply from the date of dispatch, not the date of purchase.

6. International Shipping

We welcome international customers, including customers in New Zealand, the United States and other supported destinations.

International shipping options and costs are calculated at checkout based on the destination, parcel and available delivery services.

Orders are dispatched from Brisbane, Australia.

Delivery timeframes vary depending on the destination country, carrier, customs processing and other factors outside our control.

International orders may require additional customs information and documentation.

7. Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, import taxes, clearance fees or other government charges.

The treatment of these charges depends on the destination country and the shipping option selected at checkout.

Where duties and taxes are collected at checkout, this will be indicated during the purchase process.

Where they are not collected at checkout, the customer may be required to pay applicable charges before delivery.

Customers are responsible for reviewing any import requirements applicable to their destination.

8. Shipping Delays

We do our best to manufacture and dispatch orders within the estimated timeframes.

Occasionally, delays may occur due to fabric supply, production demands, carrier disruptions, severe weather or other unexpected circumstances.

If we become aware of a significant production delay affecting your order, we'll contact you with an update.

If your parcel has already been dispatched and appears delayed or missing, please contact us so we can assist with an Australia Post enquiry.

Nothing in this section limits your rights under Australian Consumer Law, including applicable rights relating to delayed or undelivered orders.

9. Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible at hello@birdsonbikes.com.au.

We may be able to correct the address before dispatch, but we cannot guarantee changes once a parcel has entered the postal network.

Additional postage may apply if a parcel must be resent because an incorrect or incomplete address was supplied.

This does not affect your rights if an addressing error was made by Birds on Bikes.

10. Lost, Damaged or Missing Parcels

If your parcel is marked as delivered but you cannot locate it, please check any safe delivery locations and contact us.

If your parcel is missing, damaged or does not arrive, we'll assist you in investigating the issue with the delivery carrier.

We will provide a remedy where required under Australian Consumer Law.

11. Returns & Exchanges

If your cycling clothing isn't quite the right fit, our 30-Day Happiness Guarantee may allow you to return or exchange eligible products.

Please see our full Returns & Refunds Policy for eligibility requirements, hygiene conditions and instructions.

12. Contact Us

Have a question about your order, production timeframe or delivery?

We're happy to help.

Birds on Bikes
Shop 15, Annerley Arcade
478 Ipswich Road
Annerley QLD 4103
Australia

Email: hello@birdsonbikes.com.au

Thank you for supporting a small Australian business and choosing cycling clothing made with care.