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Returns & Refunds

 

Yep—returns happen, and that’s okay.

We want you to love your Birds on Bikes gear. If you’re not 100% happy, you can exchange for a different size or style or return for a full refund (minus shipping)—no questions asked.

Our return window

  • Standard: Return within 30 days of purchase.

  • Flexible (especially for overseas): If the item is still a current style on our website, we’ll accept returns or exchanges beyond 30 days.

  • Need help after 30 days? Call Barbara on 0410 483 979 or email hello@birdsonbikes.com.au and we’ll sort it out.

How to start a return or exchange

  1. Log in to your account (link on your order confirmation or via our website).

  2. Or email returns@birdsonbikes.com.au with your name, order number, and whether you’d like a return or exchange (plus the reason—it helps us improve!).

  3. We’ll reply with next steps and shipping instructions.

What’s eligible?

  • Items must be unused, in re-sellable condition, in the original packaging with all tags attached.

What’s not eligible?

  • Gift cards

  • Discounted items (if applicable)

  • Sale/Clearance items

Damaged or faulty on arrival

If your item arrives damaged or faulty, contact us within 7 days of delivery. We’ll replace it promptly (subject to assessment). Email returns@birdsonbikes.com.au with photos and your order number.

Exchanges

Absolutely—you can swap your purchase for a different size or style. Once approved, we’ll ship your replacement as quickly as possible.

Refund options & timing

  • Refund to original payment method, or store credit (if applicable).

  • Once we receive and inspect your return, we’ll email you the outcome. Approved refunds are processed within 1–2 business days.

  • Shipping fees are non-refundable.

Questions not covered?

We’re here to help.

TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
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Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.