Privacy Policy
Birds on Bikes Pty Ltd
ABN: 78 654 022 018
Last updated: 4 June 2025
At Birds on Bikes, we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.birdsonbikes.com.au.
1. Information We Collect
We may collect the following types of personal and non-personal information:
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Name
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Email address
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Mobile phone number (for SMS communications)
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Billing and shipping addresses
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Payment details (processed securely)
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Order and customer service history
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Device and browser information
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Interaction data via cookies and analytics tools
2. How We Use Your Information
We use your information to:
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Process orders and provide customer service
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Send you marketing emails and SMS messages (if you opt in)
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Notify you of promotions, product launches, or abandoned carts
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Improve our website, products, and customer experience
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Run promotions, surveys, and campaigns
You may unsubscribe from email marketing at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly.
3. SMS Marketing & Communications
By submitting your mobile number on our website (e.g., at checkout or through a pop-up), you agree to receive automated marketing text messages from Birds on Bikes. These messages may include order updates, new arrivals, promotions, and cart reminders. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
You can opt out of SMS messages at any time by replying STOP. For support, reply HELP or contact us at hello@birdsonbikes.com.au.
Cart Reminders & Cookies
Birds on Bikes’ website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
Data Handling & Sharing
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We do not sell or rent your mobile number.
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Your number may be shared with third-party services (such as Klaviyo or Shopify) strictly to enable SMS delivery.
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SMS opt-in data and consent are never shared with any third parties for marketing purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Cookies & Tracking Technologies
We use cookies and tracking tools to:
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Understand how you use our website
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Remember your cart contents
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Personalise content and improve your experience
You may disable cookies in your browser settings; however, some functionality may be affected.
5. Sharing Your Information
We may share your information with trusted third parties to help us:
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Fulfil orders
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Process payments
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Send communications (email and SMS)
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Provide analytics and improve our services
These third parties are only given access to the information necessary to perform their functions and must comply with privacy laws.
We do not sell your personal information to non-affiliated third parties.
6. Data Security
We store your personal data securely and take reasonable steps to prevent loss, misuse, and unauthorized access.
7. Access & Correction
You may request access to or correction of your personal information at any time by contacting us at hello@birdsonbikes.com.au.
8. Your Rights Under CCPA (California Residents)
If you are a California resident, you have the right to:
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Know what personal information we collect and how we use it
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Request deletion of your personal information
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Opt out of the sale of personal data (we do not sell personal data)
To exercise your rights under the CCPA, contact us using the email address provided below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website with the “Last updated” date listed above. We encourage you to review it regularly.
10. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Birds on Bikes Pty Ltd
📧 hello@birdsonbikes.com.au