Q. Where do you deliver?
A. At the moment we only deliver Australia Wide. We are not quite ready to ship internationally but will be soon.
Q. How much do you charge for delivery?
A. When you spend $250 or more at Birds on Bikes, we will express post your order to you for free. When your order is less than $250, we will express post your order for a flat rate of $10.
Q. When will I receive my order?
A. As we manufacture to order and don’t carry a huge amount of stock, orders can take a little longer to process. We will be in touch to let you know the delivery date for your order but please allow 6 – 8 weeks.
Q. Do I get a tracking number?
A. Once goods are dispatched we will send you a tracking number so you can trace your order.
Q. What if my order is lost or damaged in transit?
A. Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damaged goods, or to report that a parcel has not arrived.