Ride Happy – Our 30-Day Happiness Guarantee
We get it — buying cycling gear online can be tricky. Will it fit? Will it feel good? That’s why we offer our 30-Day Happiness Guarantee. If you’re not 100% happy with your gear, we’ll work with you to exchange it, refund it, or help you find something that fits just right. No stress, no fuss.
A Quick Note on Try-Ons 🚴♀️
We know you don’t wear undies when riding — and that’s totally normal.
But when you’re trying on your new bike pants at home, please wear underwear.
This helps us keep returns clean, hygienic, and fair for all our customers. Thanks for understanding!
What’s Covered Under Our Guarantee
🛍️ Tried it on at home?
Totally fine – give it a whirl, and if it’s not quite right, send it back.
🎯 Sizing off?
We’ll help you exchange it or find something that fits better.
🔁 Changed your mind?
No worries – we’re happy to help with a return or store credit.
How to Make a Return
To start a return or exchange, just email returns@birdsonbikes.com.au with:
– Your order number
– Your name
– A quick note on what you'd like to return or exchange
We’ll walk you through the next steps. It’s easy and fuss-free.
The Fine Print (But We Keep It Simple)
– Items must be returned clean, unwashed, and in original condition
– Tags should be attached where possible
– Underwear and socks are not returnable (unless faulty)
– Return shipping is at your cost unless the item is faulty
We’re a Small Aussie Team
Every return helps us improve. We’re not a big-box warehouse — just real women in Brisbane making real gear for real bodies.
Got questions? We’re always here to help.