Pre Order Policy

What is a pre order?

A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre-order.

When you pre-order an item from Birds on Bikes it is reserved exclusively for you and the order is placed with the manufacturer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre order.

Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to production schedules and sometimes an item may arrive several weeks before or after.

Pre order Purchases
All preorder’s must be paid for at time of placing the order. Once payment for a preorder item is received we will give an approximate time frame for delivery. Most preorder items will be delivered in a time of 2-8 weeks.
Please note that at times this time frame could be extended due to delays from the suppliers end which is beyond our control. As soon as we receive a preorder item that you have purchased will have this sent out to you as soon as possible.
We also reserve the right to cancel a preorder without notice and alter information at any time given
Can I cancel my pre order?

Pre-orders cannot be cancelled as a special order has been made exclusively for you which means your item is already in production and it has been paid for. Pre- Order items are not eligible for a refund.

What if I need another size in a pre order?

Should you need a different size, you can place another order and send back the first item (in perfect condition, unwashed, unworn and all tags attached) and we will refund that item once it is received back in perfect condition.

If you are unsure please get in touch. We are happy to assist and answer any questions you may have about a particular item. 

Pre order Postage 
If your order contains some preorder items as well as some items that we do have in stock we will ship all items together so as you only pay one shipping fee. You are more than welcome to request the in-stock items to be shipped separately, however this will incur a separate shipping fee. 

Enjoy your riding!I

If you have any questions please get in touch.

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